Evolution Group offers a four-step process that enables organizations (both corporate and non-profit) to assess, evaluate and improve service standards based on internal criteria.

The process includes tools for establishing evaluation criteria, developing a data collection method, integrating checkpoint assessments, developing corrective action plans and pre- and post evaluation of progress.

Evolution Program Evaluation assists you to:

• Provide an understanding of your organizational core values
• Provide analysis of your customer service practices
• Establish key indicators or efficiency and effectiveness
• Provide you day-to-day monitoring method

Our team of experienced evaluators will assist you to:

• Understand your evaluation needs
• Analyze your programs
• Establish follow up strategies

All Program Evaluation is customized to reflect your business objectives.

Contact Angela Hoyt to discuss your Program Evaluation needs.